--- title: "Trust Updates: Proactive Buyer Notifications | Orbiq" description: "Tell buyers what changed before they have to ask. Trust Updates broadcast policy, certification, sub-processor, and incident updates from your trust center to subscribed contacts." canonical: https://www.orbiqhq.com/platform/trust-updates html: https://www.orbiqhq.com/platform/trust-updates publisher: Orbiq GmbH language: en --- # Trust Updates: Proactive Buyer Notifications | Orbiq Tell buyers what changed before they have to ask. Trust Updates broadcast policy, certification, sub-processor, and incident updates from your trust center to subscribed contacts. ## Tell Buyers What Changed Before They Have To Ask Send proactive, audit-trailed updates the moment a policy, certification, sub-processor, or system status changes straight to your contacts. - [Book a Demo](https://cal.com/emresalmanoglu/trust-center) - [See Our Trust Center](https://trustcenter.orbiqhq.com/?tab=updates) ## See Trust Updates in Action Compose an update once, choose who gets it, and Orbiq delivers it to subscribed contacts with a full audit trail of who saw it and when. ## Buyers Find Out Late, Or They Find Out From The Wrong Place Renewal teams, security reviewers, and procurement want to know the moment your sub-processors, policies, or certifications change. If you only update the trust center page, they never see it. If you only email a list, you lose the source of truth. Trust Updates closes the loop. ## What Trust Updates Does ### Broadcast straight from the source Compose an update on a policy, certification, sub-processor, or incident and Orbiq delivers it to subscribed contacts with the supporting evidence attached. ### Audience-aware delivery Send to all subscribed contacts, scoped account lists, or only contacts who can see the affected document — with NDA and access controls respected automatically. ### Audit trail by default Every update is versioned with who sent it, who received it, who opened it, and which evidence it referenced — ready to drop into a renewal, audit, or incident timeline. ## The Time Math An ad-hoc sub-processor or policy notification typically eats 65 minutes between security, legal, and CS — and even then it's hard to prove who actually saw it. Trust Updates compresses that to a single composer and a verifiable delivery log. - **Find the right contacts to notify** 12 min - **Draft the update and reviewer thread** 18 min - **Send via email + log who got what** 10 min - **Field follow-up questions in 1:1 threads** 25 min Replace the spreadsheet of buyer email lists with one source of truth your auditors trust. ## Why Proactive Updates Pay Back Across The Org Trust Updates does more than send a notice. It shifts how teams handle change communication so renewals, audits, and incidents run on the same record. ### Security and GRC Notify buyers about new sub-processors, policy revisions, and incident postmortems without rebuilding distribution lists every time. ### Customer Success Get ahead of renewal questions by surfacing posture changes proactively — and keep the conversation tied to the actual evidence. ### Sales and Business Development Reuse the latest trust update as social proof in late-stage deals, with a stable link buyers can verify directly. ### Legal Turn DPA and sub-processor change notifications into a repeatable, defensible workflow with timestamps and recipient logs. ## Frequently Asked Questions ### Who receives a Trust Update? By default, the contacts subscribed to your trust center. You can scope an update to a specific account, region, product variant, or NDA-gated audience — and Orbiq enforces access rules so people only see what they're allowed to. ### What kinds of changes belong in a Trust Update? Sub-processor additions or removals, policy revisions, certification renewals (SOC 2, ISO 27001, DORA, NIS2…), security advisories, incident updates, product or sub-processor data residency changes — anything you'd want a buyer to know without them rechecking the trust center. ### How is this different from an email blast or a status page? Trust Updates are tied to the document or control that changed. Recipients see the update in context, with supporting evidence one click away, and you keep a verifiable audit trail of who got what and when. ### Can buyers opt out or self-serve their subscription? Yes. Buyers control their subscription preferences from the trust center. You can also auto-enroll critical channels (e.g. sub-processor changes) for compliance-required notifications. ### Does it work during an incident? Yes. You can publish progressive updates against the same incident record so buyers see a single timeline, and your security and CS teams answer from the same source. ### How does pricing work? Trust Updates is included on Team (12 / year), Business (unlimited), and Enterprise (unlimited). Free workspaces don't include Trust Updates, but you can still publish changes to your trust center. ## Make Change Communication A Trust Asset See how Trust Updates turns every policy, sub-processor, and incident change into a sourced, audit-ready notification your buyers actually trust. - [Book a Demo](https://cal.com/emresalmanoglu/trust-center) - [See Our Trust Center](https://trustcenter.orbiqhq.com/?tab=updates)